Refund policy

Return & Refund Policy

Effective Date: August 3, 2026

At Anabify Store, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

1. Return Eligibility

We accept return requests within 30 days of the delivery date.

To qualify for a return, your item must:

Be unused, unworn, and in its original condition.
Be returned in its original packaging.
Include all accessories, manuals, and tags (if applicable).
Be accompanied by proof of purchase or your order number.

Items that do not meet these requirements may not be eligible for a refund or exchange.

2. How to Request a Return

Before returning any item, please contact our support team.

Email: anabifystore@gmail.com

Please include:

Your order number
The reason for the return
Photos of the item (if damaged or defective)

Once your request is reviewed and approved, we will provide the return instructions and the correct return address.

Please do not send any item without prior authorization. Unauthorized returns may be refused.

3. Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

Your order number
Clear photos of the product
Photos of the shipping package

After reviewing your claim, we will offer an appropriate solution, such as a replacement, store credit, or a full refund where applicable.

4. Non-Returnable Items

For hygiene and safety reasons, we do not accept returns for:

Opened or used beauty and skincare products
Personalized or custom-made products
Gift cards
Digital products or downloadable items
Clearance or final sale items
Perishable goods

5. Exchanges

We currently do not offer direct exchanges.

If you would like a different item, please request a return (if eligible) and place a new order after your return has been approved.

6. Refund Process

After receiving and inspecting your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days.

Please note that banks and payment providers may require additional processing time before the refund appears in your account.

7. Return Shipping Costs

Customers are responsible for return shipping costs unless:

The wrong item was sent.
The product arrived damaged.
The product is defective.

Original shipping charges are non-refundable unless required by applicable law.

8. Order Cancellation

Orders may be cancelled before they are processed or shipped.

Once an order has been shipped, it can no longer be cancelled and must follow our return process.

9. European Union Customers

If your order is delivered to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it, in accordance with applicable consumer protection laws.

The product must be unused, in its original condition, and returned with proof of purchase.

10. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Anabify Store